Every business wants happy customers, but how do you actually check if your customers are happy? That is where Customer Satisfaction Score, or CSAT,...

More than a tool Many organizations already use ServiceNow successfully - whether to optimize IT processes, track incidents more efficiently, or automate...

In theory, the role of a platform owner is quickly defined: they are responsible for the overall development and governance of a digital platform such as...

Stepping Up Your Service Management: Why Organizations are Moving from Cherwell to ServiceNow For organizations relying on Cherwell Service Management,...

In today's fast-paced business environment, risk management is more crucial than ever. Yet, for many organizations, the process can feel like taming a...

Organizations today face mounting pressure to deliver resilient, efficient, and proactive IT services. This requires more than standalone ITSM or ITOM...

In today's cloud-based world, where your data is hosted is more relevant than ever, especially for organizations operating under strict data protection...

What is Scrabble? Scrabble is a word building game. Up to four players draw seven letters and create words out of them. There is a dedicated dictionary...

Upgrades! Who does not like them? Here at The Cloud People, we eat upgrades for breakfast. All kidding aside, this crucial part of the product support...

When working with update sets in ServiceNow, following the good practices is essential to avoid errors and ensure smooth migrations. Understanding the dos...

Cloud computing is the internet-based delivery of IT services, such as servers, storage, and software, enabling on-demand access and scalability. Instead...